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IT-Conductor simplifies monitoring and troubleshooting through the its signature Service Grid, facilitating the seamless association of information on a single pane of glass. This unified view provides a comprehensive snapshot of all your resources, and their relationship in delivering a service, altogether allowing you to observe your entire ecosystem at a glance including service level impacts.
The IT-Conductor Service Grid includes a feature that enables you to display Services in warning and higher states. By clicking this button, any components or metrics exceeding defined thresholds will be highlighted across your system landscape. Regardless of the depth of the breached metric, this feature saves you the time of expanding multiple branches or drilling down through several layers of hierarchy before pinpointing the root cause of the problem impacting the overall Service health.
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The IT-Conductor Health Explorer facilitates the troubleshooting and detection of the root cause of a problem in your system landscape with just a click of a button. It provides the option to navigate through various time intervals and correlate data from different system components to highlight areas causing problems or potential issues. Automating a timeline story of what happened and when, as well what the causes and effects on services is an extremely important part of the RCA process.
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Graphs and Charts
Each monitored system or component has its corresponding monitored metrics. Each metric corresponds to a set of contextualized data points, providing a graphical representation of a metric over a period of time.
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With IT-Conductor Dashboards, you gain the ability to create a customized view that caters precisely to your team's priorities, streamlining the monitoring process and ensuring that you remain focused on the aspects of your ecosystem that are most vital for your objectives. An additional benefit is to turn any dashboard into a report and automate its delivery to recipients providing scheduled snapshots of what users are interested in.
See Dashboard Overview for more information.
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Notification Channels: IT teams configure notification channels, such as email, SMS, instant messaging, or integration with incident management platforms (e.g. Microsoft Teams Channel, Slack Channel, ITSM ticket desk, etc.) - covered in the Integration section below, to receive alerts.
Recipient Groups: Notifications can be sent to predefined recipient groups, ensuring that the right individuals or teams are alerted based on the nature and severity of the issue.
Scheduled Maintenance: IT-Conductor includes features for scheduled maintenance, allowing IT teams to temporarily suppress alerts during planned maintenance windows to avoid unnecessary notifications.
Alert History: IT-Conductor maintains an alert history, which includes the details of all triggered alerts and their resolutions. This helps IT teams track the incident lifecycle and identify recurring issues.
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