MSP Tenant Setup

Management Service Providers (MSPs) typically manage several customers of their own. This requires a capability to silo all systems data into separate “organizations” representing such customers. Also, a requirement that customer (organization) specific users don't have access to any data belonging to other customers (organizations)

IT-Conductor supports such configurations via the use of Organizations.

On This Page

Managing Organizations

Organizations are managed via menu Management > Resources > Organizations.

Open

List of tenant organizations:

Open

Create new Organization.

Make sure the selected e-mail domain represents an actual customer internet e-mail domain.

• E-mail domain is unique across the entire IT-Conductor space.

• After the organization is created the domain can’t be changed by tenant admins.

• Invitations for customer/organization users are restricted to e-mails under that domain.

You can assign a custom Default Dashboard for individual organizations.

Do Not Disturb is only honored when a notification targets the Organization, it is not honored when notifying individual users within the organization directly or as part of a role or a group.

Creating Organization Objects

Gateways

When creating a new gateway, select Organization dropdown in the wizard prompt.

Monitored Systems

When defining monitored systems also select Organization dropdown in the wizard prompt.

When properly configured the application tree will show up under the Organizations container.

Inviting Organization Users

Zoom into Organization by clicking on it in the Grid.

Click on Users.

Click Invite Icon and follow through - the invitation will be sent to the user and is Organization specific - when the user goes through with the registration it will be associated with the organization and will inherit organizational roles.