Creating Threshold Overrides

Creating threshold overrides in IT-Conductor may be performed either with or without a template.

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How to Create Threshold Override Using an Existing Template

IT-Conductor has pre-defined templates that users may use to easily create threshold overrides.

1.) Navigate to the service grid and click on the metric that you want to create a threshold override for.

2.) From the threshold chart screen, click on the "Threshold Overrides" icon to load the list of the existing threshold overrides for that particular metric you selected in Step 1.

3.) From the overrides screen, click the "Create from Templates" icon to load the list of templates.

4.) Click the appropriate metric template.

5.) You will be redirected to the template page where you can edit the fields depending on your requirement.

6.) Click the "Save" icon.

7.) Verify if the newly created override has been successfully added in the overrides screen. 

How to Create Threshold Override Without a Template

Alternatively, you may create a threshold override without a template.

1.) In the overrides screen, click "Create new Override" icon.

2.) You will be redirected to the new override page. Fill in the fields with values while taking the following into consideration:

• Specify the criteria. Removing the values from the criteria widens the scope of the override (e.g. removing the value for Server Name makes the override applicable to all Application Servers on CR2; removing the value for the Work Queue makes the override applicable to all Application Servers on all customer's SAP Systems).
• Specify the schedule the override is in effect.
• To smooth out the spikes and eliminate false positives, you can specify the interval and the aggregation method over which the threshold value is calculated.
• Specify the warning and alert values, as well as the comparison operation, and the severity assigned.
• Select the Generate Alert On value to generate an alert on Warning, Alert, or not at all.
• If the alert generation is selected, you can customize the alert message. Leaving it blank will use the default alert message. You can use variables in the alert message that will be resolved at the time of generation. The variables can refer to the attributes in the monitored object and the threshold override. See Threshold Override Variables for more details.

3.) Once all required fields with asterisks (*) and other criteria have been populated, click the "Create" icon to save and create the override.

4.) Verify if the newly created override has been successfully added in the overrides screen.