Inbound/Outbound Queue Restart Automation

Customer’s end-to-end business often requires the sending and receiving of transactions across SAP systems via synchronous/asynchronous messages stored in queues, otherwise known as qRFC/tRFC (queue/transactional Remote Function calls). Failures in this either on the inbound or outbound queues can cause delays and disruptions in critical business processes.

IT-Conductor allows users to automate the restarting of Inbound/Outbound (SYSFAIL, RETRY, CPIERR, and RUNNING) queues. It can be applied to one or more systems and can be run manually or on a schedule. This feature is highly adaptable to any customer environment and can become an essential component of IT maintenance operations.

Pre-requisite Requirements

1. The system should be registered in IT-Conductor for monitoring.

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Figure 1: SAP System in IT-Conductor Service Grid

2. The user should be able to view the following recovery definitions when navigating to Management > Automation > Recover Definitions.

• Reset Inbound tRfc Queue

• Restart Inbound tRfc Queue

• Restart Outbound tRfc Queue

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Figure 2: Navigating to Recovery Definitions

How to Automate Inbound/Outbound Queue Restart

1. Select the Inbound Queue to implement the restart automation.

2. Click the “Threshold Overrides” icon.

3. Select the targeted override.

4. Configure the threshold and define the desired schedule for running the restart automation.

5. Select the desired recovery action in the Recovery dropdown menu.

6. Configure to send a notification for this event. (Optional)

7. Click Save to complete the restart automation.

How to View Recovery Activities

1. Click the “Recovery Activities Launched” icon.

Related Articles

Access the technical description for restarting Inbound/Outbound Queues from SAP Notes:

• 1804549 - Restarting Inbound SYSFAIL, RETRY, CPIERR and RUNNING Queues

• 1804597 - Restarting Outbound SYSFAIL, RETRY, CPIERR and RUNNING Queues

• 1483845 - Using the report RSARFCEX